Frequently Asked Questions

Everything you need to know about our services and appointments

How it works

Free 15-minute Consultation?+
Feeling comfortable and happy with the therapist potentially working with you is key to you feeling safe and secure in a therapeutic relationship. We offer a free 15 minute telephone consultation which will involve an initial discussion of your difficulties and what may be helpful for you.
Initial Appointment?+
If you would like to go ahead then we will make an initial appointment. This session will act as an assessment and allow us to begin to explore your difficulties in more depth in order to begin to understand and make sense of them. At the end of this session a provisional treatment plan will be developed this will then help guide our therapy sessions.
Subsequent Sessions?+
Together we will discuss if you wish to meet on a weekly or fortnightly basis. Each session will be 60 minutes long and begin to implement the treatment plan we have discussed in the assessment session. Depending on the plan a number of psychological therapies and models may be drawn upon or we may find ourselves using one model. We will review regularly to ensure we are meeting your goals.
How much do appointments cost?+

Face to face appointments cost £110

Online sessions are offered at £110
(the reduction in cost reflects the absence of a room cost)

Cancelations within 24 hours will incur a 50% late cancelation fee (at the clinicians discretion)

For all bookings payment should be made within 48 hours before the appointment.

See terms and conditions for further information.

General Questions

How do I book?+
To book please get in touch via the following email abrough121@gmail.com Or call 07508873559 or alternately please use the message contact form.
Do you accept health insurance?+

AIB psychology currently accepts referrals from the following insurers:

• AXA • AVIVA • Bupa • Vitality

Please note when using health insurance please make sure you have your membership number and authorisation code available. If you would like to use your healthcare insurance to cover the cost of therapy, please check whether your policy will cover our sessions and how many sessions they will cover within your policy. An invoice will be sent to the insurer/company monthly. Depending on your policy you may responsible for paying your insurance excess. Please be advised that you are responsible for paying any treatment costs which are not recovered or which are not paid by your Insurer.

What if I decide not to pursue therapy after the assessment session?+
On occasions, individuals will find the assessment session helpful in itself; this is often due to individuals having a safe place to reflect on various concerns. If you decide after the assessment session not to pursue any further sessions, I will ensure that you are provided with some self help material relevant to your presenting concerns.
What is a clinical psychologist and how does this differ from a counsellor and Psychiatrist?+

A clinical psychologist works with people with a wide range of mental or physical health problems. They aim to reduce psychological distress and promote psychological well-being. They are highly trained undertaking both an undergraduate degree and doctorate qualification. They are registered with the Health Care Professional Council (HCPC) which provides them with a protected title. All clinical psychologists must adhere to guidance surrounding ethics, safe practice, receive regular supervision and continue to develop their knowledge and skills; this allows their title to be maintained. Clinical psychologists are highly trained in a number of psychological models and approaches which allows them to integrate the most appropriate methods to deliver therapy tailored purely to the individual's needs.

A counsellor often works with individuals to provide guidance and advice on personal or more immediate psychological issues such as relationships difficulties. Clinical psychologists tend to work with individuals who have more long standing difficulties.

A Psychiatrist is a qualified medical doctor who can diagnose mental health problems and also prescribe medication; they do not regularly provide therapy.

What about privacy and confidentiality?+

AIB takes your privacy and confidentiality extremely seriously and information is always treated in the strictest of confidence. We have a duty of care to protect your information and this will not be disclosed to any third party without your consent to do so. There are, however two exceptions to this:

  • We have an ethical and legal obligation to share information if it was considered that you or other people are at risk of serious harm, and this would be to ensure safety. If this is applicable to you then every effort would be made to discuss this.
  • As part of our professional code of conduct, we have an ethical responsibility to seek supervision from another qualified psychologist/s; this allows us to ensure our practice is of the highest quality. When discussing our work with individuals all information is made unidentifiable and the process of supervision is bounded by the same confidentiality process we use.

AIB psychology ensures the protection of personal information held is in line with the General Data Protection Regulations (GDPR, 2018). Please see further information in our privacy policy.

What if I feel I need to complain about the service I have received?+

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you do have a complaint, contact the Data Protection Officer who will investigate the matter on your behalf.

If you are not satisfied with the response from us or believe we are not processing your personal data in accordance with the law you have the right to raise your complaint with the Information Commissioner's Office (ICO). Please find details below:

Still Have Questions?

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